Appointment booking platform for end customers and control of branch processes
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The bridge to the digital customer journey for stationary retail
Utilizing the capacity of the repair shop and at the same time making the effort for coordination and communication with customers efficient. Many companies in a wide range of industries face this challenge, including our customer Little John Bikes, a leading bicycle retailer in Germany.
With “Times and More”, we have created a platform that enables end customers to book appointments directly online and on mobile devices. The retailer has full control over the customer journey and can manage communication and offers themselves. The solution is multi-client capable, enabling the management of multiple brands and companies.
Challenges and solutions
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About the costumer
Little John Bikes is one of Germany's leading stationary bicycle retailers. With over 60 stores (currently focusing on eastern Germany) and around 10 new stores per year, Little John Bikes offers customers a broad network of contact points.
The retailer also aims to take the lead in the digital sector in the coming years, with services such as the online booking platform, customer-specific logins to the bike garage and other offers.
A scalable infrastructure for smooth appointment booking and user experience
Focus-Technologies
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Other Technologies
Technological setup
Individual applications are developed as microservices to ensure flexibility and isolation and are hosted in containerized environments via Azure app services.
Provision and quality assurance are ensured through continuous tests and deployments in staging and production environments using Azure DevOps.
Technical infrastructure at the customer
The technical infrastructure at Little John Bikes comprises a MedusaJS web store, the Xentral Connect middleware and the Tridata retail management system.
